Privacy Policy

This website (referred to as the “Site”) is brought to you (“you” or “User”) by Orchard NEO (“we”, “us”, or “Orchard”). This Privacy Policy describes the types of personal and non-personal information we collect on the Site, how we use such information and to whom and under what circumstances we may disclose it. By using the Site, you agree to the collection, use, and disclosure of your Personal Information (defined below) as described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Site.

Personal Information

Orchard NEO does not collect any personally identifiable information when you browse this website except information that you willfully submit to us. We only collect Personal Information from you when you: (1) order products and/or services; (2) contact us via email or other means; (3) otherwise provide us with your personal information. Personally identifiable information (“Personal Information”) we collect may include, without limitation, your name, age, email address, phone number, mailing address, username, password, credit card information, place of employment, and church affiliation, if you submit such information. We may require certain pieces of this information in order to create and maintain a personal account for you or on your behalf. A personal account may be required to enable you to access certain services, applications, or other non-public areas of the Site, or purchase products and services on or through the Site. We may use cookies and other available technology to remember your preferences and customized settings, facilitate access to the Site, and verify access to personal accounts.

Non-Personal Information

Visitors are not required to register with Orchard to access the public pages of the Site. However, as part of the standard operation of the Site, Orchard or its third-party contractors may collect certain non-personal information from you, including but not limited to your browser type, mobile device type, operating system, IP address and the domain name from which you accessed the Site. This information is not personally identifiable and is only used in aggregate (not in any way that personally identifies you). In addition, we may collect information about your browsing behavior, such as the date and time you visit the Site, the areas or pages of the Site that you visit, the amount of time you spend viewing the Site, the number of times you return to the Site and other click-stream data.

We may use Google Analytics to log your IP address, browser type, hits on particular pages, and other general website traffic information. We may use this information to generate and view reports regarding demographics and interest in the Site. This information is not linked to personally identifiable information and you remain anonymous. If you would like to opt out please install an appropriate web browser plugin, extension, or add-on.


We may use cookies to collect the non-personal information described above. A cookie is a small text file that may be stored on your browser cache or mobile device for record-keeping purposes. There is no personal information stored within the cookie and we do not use cookies to retrieve personal information about your or from your computer. We may use cookies to: (1) monitor Site usage; (2) provide you with customized content; and (3) conduct research to improve our content and services. You may change your web browser’s settings to adjust your cookie preferences. Please be aware that if you reject or block all cookies you may not be able to use certain features of the Site or take advantage of all our offerings.

Accessing Your Information

You may access Personal Information you provide to us, or correct or modify such Personal Information, or direct us not to disclose your Personal Information to any third party other than those necessary to complete a transaction you initiate on the Site, those related to legal proceedings, or those related to a change in control of Orchard or certain of its assets. To do so, please send an email with your request to [email protected].

How We Use Your Information

We may use the Personal Information and non-personal information we collect from and about you for any of the following purposes: (1) to fulfill your requests for products and services; (2) to assist Orchard serving you related to a certain ministry service in which you or your child participates; (3) to contact you when necessary; (4) to review and analyze Site usage and operations; (5) to address problems with the Site, our ministry, or our products and services; and (6) to protect the security or integrity of the Site and our ministry; and (7) to provide you with targeted offers and advertising on the Site.

Disclosure of Information

We may transfer or otherwise disclose Personal Information and non-personal information collected from and about you to the following entities for the following purposes: (1) to our employees, independent contractors, subsidiaries, affiliates, consultants, ministry partners, service providers, and suppliers if the disclosure will enable any of these entities to perform a business, professional, fulfillment, marketing, information technology, or technical support function for us; (2) to our employees, independent contractors, service providers and suppliers, to fulfill a product or service request; (3) as necessary if we believe that there has been a violation of the Site Terms of Use (if applicable) or of our rights or the rights of any third party; and (4) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.

Internet Communication

The privacy of communication over the Internet cannot be guaranteed, because the Internet is not a secure medium. You agree that Orchard is not responsible for any harm, loss, or damage you may incur by the sending of personal or confidential information over the Internet by or to Orchard.

Children’s Online Privacy Protection Act (COPPA)

While the Site is not subject to COPPA, we are committed to complying with the guidelines set forth by the Children’s Online Privacy Protection Act. The Site is not directed to children under the age of 13. We do not knowingly collect or maintain information on children under the age of 13.

Third Party Sites

This Privacy Policy applies only to the Site. Other websites owned or operated by third parties may contain different privacy policies and practices. This Privacy Policy does not apply to any other person, entity, organization, or website to or from which the Site links or is linked. Users are strongly encouraged to read and regularly review posted privacy policies on all websites, whether or not owned by us or affiliated with the site.

Changes to Privacy Policy

We reserve the right to modify the Privacy Policy from time to time, with or without cause or prior notice. We will post all changes to the Privacy Policy on the Site. Changes to the Privacy Policy are effective immediately upon posting. Users are responsible for reviewing the Privacy Policy regularly. Use of the Site indicates User’s full and complete agreement to the terms of this Privacy Policy. Use of information (including Personal Information) we gather or that is in our possession is subject to the Privacy Policy as in effect at the time of use.

Terms of Use

Trademarks and Copyrights; All Rights Reserved

Orchard NEO reserves all of its rights under and does not grant any express or implied rights to you or any other user of the Site under any trademark, copyright, trade secret, or other intellectual property law. We make a limited exception regarding the use of downloaded messages, as discussed below.

The Site and all of the text, graphics, pictures, video and audio messages, video materials, downloadable materials, and all other materials and content on the Site are copyrighted by and are the property of Orchard. You may not use them without the express written consent of Orchard.

Limitation of Liability

By using the Site, you agree that Orchard and its directors, officers, managers, employees, agents, and members shall not be liable to you for any damage of any kind arising from or related to the use of the Site or of any website for which a link is provided on the Site.

Governing Law

These terms and conditions will be governed by and construed in accordance with Ohio law and any disputes relating to these terms and conditions will be subject to the non-exclusive jurisdiction of the courts of Summit County.


Certain videos on our site contain music by third parties which have permitted us to use their music and/or through a CCLI license. All such music is subject to any copyrights and licenses indicated in the video itself and/or on the video player page. In the case of copyright: All rights are reserved by the original copyright holder. Unauthorized duplication is prohibited and a violation of applicable laws.

While we make every attempt to seek the appropriate permission from people depicted on our site within text or images, we do respect an individual’s right to privacy. If you notice a name, photo, or copy protected material appears on our site and would like it removed, please contact the webmaster and indicate your name, a valid email address, and the exact location on our site of what you are referring to.